How to reach support
Choose the support request button. The short form asks for your reply email, the subject and a description of your question. You can leave your first name blank. Submitting the form does not create a subscription or enroll you in marketing.
Trouble signing in?
Use the branded password reset page for account access. If you still cannot sign in, send a support request with a brief description of the issue. Never send your password, login code or payment details.
Free practice and learning access
Free guided English conversations, reading samples and printable workbooks do not require a paid plan. If your device cannot play audio, use text or download the standalone workbook. Some protected courses are unavailable until the secure learning backend and payment fulfillment are verified.
Privacy, deletion and corrections
Use the same support form to request access to, correction of, or deletion of your account information. We may need to verify that the requesting email belongs to you before changing private records. Avoid uploading identity documents through this form.
What happens after you submit?
Your request is recorded in the website's restricted forms system for staff review. Automated email notifications and response-time guarantees have not been independently verified. The form's submission confirmation is not proof that the issue has been resolved.