ENGLISH COMPASS AI · MATERIAL DE ACCESO LIBRE

Cuaderno de conversación en inglés gratis

Ocho situaciones reales en A1, B1 y C1. Usa el cuaderno sin una conexión a internet, responde en voz alta y revisa los ejemplos al final si lo deseas.

EnglishVolver a la práctica

Lee cada pregunta, responde sin mirar, repite con tus palabras y compara al final. No se necesita cuenta.

DÍA 1 · A1

Conocer a un vecino

Preséntate y empieza una conversación cotidiana.

  1. Hello! I'm Lina. What's your name?

    Saluda a la persona y preséntate.

  2. Do you live near this street?

    Di dónde vives con detalles inventados.

  3. What do you like to do after work or school?

    Menciona una actividad que te guste.

  4. Would you like to meet at the park on Saturday?

    Acepta o rechaza amablemente y propone una hora.

DÍA 1 · B1

Conocer a un vecino

Preséntate y empieza una conversación cotidiana.

  1. Welcome to the neighborhood! What brought you here?

    Explica un motivo con because o so.

  2. How are you finding the area so far?

    Describe algo positivo y una dificultad.

  3. Where do people usually meet or spend time together?

    Pide una recomendación y aporta contexto.

  4. A few neighbors are organizing a clean-up day. Would you join?

    Responde a la invitación y haz una pregunta útil.

DÍA 1 · C1

Conocer a un vecino

Preséntate y empieza una conversación cotidiana.

  1. We want new residents to feel involved. What makes a neighborhood truly welcoming?

    Explica tu opinión y ofrece un ejemplo concreto.

  2. Some residents want more social events, but others value privacy. How could we balance both?

    Reconoce prioridades distintas y propone un acuerdo.

  3. Our community is discussing a shared garden. What concerns should we consider before starting?

    Comenta ventajas, límites y cómo llevarlo a cabo.

  4. Would you summarize your proposal at the residents' meeting?

    Ofrece un resumen estructurado y diplomático.

DÍA 2 · A1

En un mercado

Pregunta precios, compara opciones y compra con confianza.

  1. Good morning! What would you like to buy?

    Pide un artículo y una cantidad.

  2. Would you like red apples or green apples?

    Elige una opción con cortesía.

  3. The apples cost three dollars. Is that okay?

    Responde al precio y pregunta cómo pagar.

  4. Do you need a bag?

    Responde y da las gracias.

DÍA 2 · B1

En un mercado

Pregunta precios, compara opciones y compra con confianza.

  1. I can recommend these vegetables. What are you planning to cook?

    Explica tu plan y una necesidad concreta.

  2. These local tomatoes are a little more expensive. Is that a problem?

    Compara precio y calidad.

  3. This fruit is in season. Would you like to try it?

    Haz una pregunta adicional antes de decidir.

  4. I accidentally charged you twice. How should we fix it?

    Pide una solución clara y amable.

DÍA 2 · C1

En un mercado

Pregunta precios, compara opciones y compra con confianza.

  1. A customer asks why locally grown produce can cost more. How would you explain the trade-off?

    Explica una comparación matizada sin exagerar.

  2. A supplier raised prices suddenly. What should a market communicate to customers?

    Propón una respuesta justa y transparente.

  3. Some shoppers want less packaging but need food to last longer. What could we test?

    Ten en cuenta dos objetivos y propone una prueba.

  4. How would you respond to a complaint about inconsistent pricing?

    Da una respuesta tranquila y responsable.

DÍA 3 · A1

La primera semana de trabajo

Habla con colegas, pide ayuda y resuelve tareas.

  1. Hi, I'm your colleague, Noor. What's your name?

    Preséntate de manera cordial.

  2. What time do you start work tomorrow?

    Di una hora usando una oración completa.

  3. Can you help me with this box?

    Ofrece ayuda o explica cuándo puedes.

  4. Would you like to take a short break?

    Responde con cortesía a un colega.

DÍA 3 · B1

La primera semana de trabajo

Habla con colegas, pide ayuda y resuelve tareas.

  1. We have a busy morning. Which task would you prioritize?

    Indica una prioridad y explica el motivo.

  2. A customer changed their request. What should we do?

    Sugiere una próxima acción práctica.

  3. I think our team meeting is too long. What do you suggest?

    Propón una mejora con respeto.

  4. Your supervisor asks for an update, but your work is incomplete. How do you respond?

    Describe tu progreso con sinceridad y una próxima acción.

DÍA 3 · C1

La primera semana de trabajo

Habla con colegas, pide ayuda y resuelve tareas.

  1. Two urgent projects compete for the same resources. How would you advise your manager?

    Prioriza con pruebas y reconoce los compromisos.

  2. A colleague challenges your proposal in a meeting. How can you respond constructively?

    Discrepa con respeto y propone una verificación.

  3. The team wants to automate a process that sometimes fails. What risks should it assess?

    Considera fiabilidad, personas y supervisión.

  4. You are asked to explain a missed deadline to a client. What do you say?

    Asume responsabilidad y ofrece un plan realista.

DÍA 4 · A1

Entrevista de trabajo

Habla de habilidades, experiencia, puntos fuertes y objetivos.

  1. Welcome! Please tell me a little about yourself.

    Da una presentación breve sin datos privados.

  2. Why would you like this job?

    Da un motivo sencillo.

  3. What are you good at?

    Menciona una habilidad y, si puedes, un ejemplo.

  4. Do you have a question for us?

    Haz una pregunta apropiada sobre el trabajo.

DÍA 4 · B1

Entrevista de trabajo

Habla de habilidades, experiencia, puntos fuertes y objetivos.

  1. Tell me about an achievement you're proud of.

    Usa situación, acción y resultado.

  2. What would you do if a customer was upset?

    Explica una secuencia tranquila de acciones.

  3. Describe a skill you'd like to improve.

    Describe una meta de mejora y los pasos para lograrla.

  4. Why should we choose you for this role?

    Relaciona tus fortalezas con el puesto sin exagerar.

DÍA 4 · C1

Entrevista de trabajo

Habla de habilidades, experiencia, puntos fuertes y objetivos.

  1. Tell us about a situation where your initial approach didn't work.

    Reflexiona sobre un error concreto y cómo mejoraste.

  2. How would you navigate a conflict between quality and an urgent deadline?

    Explica un compromiso y una decisión transparente.

  3. What kind of feedback is most valuable to you, and how have you acted on it?

    Ofrece pruebas de aprendizaje y crecimiento.

  4. What thoughtful questions would you ask before accepting a leadership role?

    Haz preguntas estratégicas, no solo sobre beneficios.

DÍA 5 · A1

En clase o en la universidad

Haz preguntas, colabora y explica ideas en inglés.

  1. Hello! What subject are you studying?

    Menciona una asignatura en una frase.

  2. When is your next class?

    Di el día y la hora.

  3. Do you understand the homework?

    Pide ayuda cuando la necesites.

  4. Would you like to study together tomorrow?

    Acepta y sugiere un lugar.

DÍA 5 · B1

En clase o en la universidad

Haz preguntas, colabora y explica ideas en inglés.

  1. We're preparing a group presentation. What topic would you suggest?

    Sugiere un tema concreto con su motivo.

  2. One of our sources gives a different answer. What should we check?

    Comenta la credibilidad de las fuentes.

  3. A classmate hasn't contributed yet. How would you handle it?

    Responde con respeto y de manera constructiva.

  4. Your tutor asks what you've learned from the project. What do you say?

    Reflexiona sobre una habilidad aprendida.

DÍA 5 · C1

En clase o en la universidad

Haz preguntas, colabora y explica ideas en inglés.

  1. Two studies reach different conclusions. How would you evaluate their evidence?

    Compara los métodos, no solo las conclusiones.

  2. How would you challenge a claim respectfully during a seminar?

    Cuestiona el razonamiento con precisión y respeto.

  3. Your group needs to synthesize multiple perspectives. What approach would you take?

    Sintetiza en vez de limitarte a enumerar fuentes.

  4. You have two minutes to explain the significance of your research. What is your summary?

    Indica la aportación y sus límites con claridad.

DÍA 6 · A1

Viajes y direcciones

Pide indicaciones, resuelve retrasos y organiza un viaje.

  1. Excuse me! Where would you like to go?

    Indica un destino con cortesía.

  2. Do you want to walk or take the bus?

    Elige un medio de transporte.

  3. The bus leaves at eight thirty. Is that okay?

    Confirma o pide otra hora.

  4. Do you need any more information?

    Haz una pregunta útil.

DÍA 6 · B1

Viajes y direcciones

Pide indicaciones, resuelve retrasos y organiza un viaje.

  1. You missed the last train. How would you ask about other options?

    Describe el problema y tu hora límite.

  2. The next route takes longer but costs less. Which would you choose?

    Compara coste y comodidad.

  3. Your travel plans have changed. How would you explain that to your host?

    Explica el cambio y ofrece una actualización.

  4. You receive unclear directions. What do you ask?

    Pide una aclaración precisa.

DÍA 6 · C1

Viajes y direcciones

Pide indicaciones, resuelve retrasos y organiza un viaje.

  1. A transit strike affects your itinerary. What factors guide your decision?

    Prioriza y explica tus criterios.

  2. A travel agent suggests a complicated route. How would you negotiate alternatives?

    Expresa preferencias con diplomacia y pide información.

  3. A passenger is frustrated by a delay. How could staff communicate responsibly?

    Equilibra tranquilidad y sinceridad.

  4. What changes would make public transport easier for newcomers to navigate?

    Ofrece una propuesta inclusiva y viable.

DÍA 7 · A1

Llamadas y videollamadas

Empieza una llamada, aclara información y comunícate a distancia.

  1. Hello, this is the community center. How can I help?

    Di por qué llamas.

  2. Sorry, I didn't hear you. Can you say that again?

    Repite la información principal con calma.

  3. The class starts at five. Can you join us?

    Confirma la hora.

  4. Is there anything else you need?

    Termina la llamada con cortesía.

DÍA 7 · B1

Llamadas y videollamadas

Empieza una llamada, aclara información y comunícate a distancia.

  1. Thanks for joining. Can you hear everyone clearly?

    Explica un problema técnico con cortesía.

  2. We need to change next week's meeting. What time works for you?

    Indica disponibilidad y una limitación.

  3. I may have misunderstood the instructions. Could you summarize them?

    Repite las tareas principales para confirmar.

  4. Before we end, what are the next steps?

    Resume responsabilidades y plazos.

DÍA 7 · C1

Llamadas y videollamadas

Empieza una llamada, aclara información y comunícate a distancia.

  1. Our remote team keeps talking over one another. How would you improve the discussion?

    Propón un proceso de comunicación inclusivo.

  2. Someone's connection drops during an important decision. What should the group do?

    Considera justicia y conectividad limitada.

  3. You need to clarify a sensitive misunderstanding remotely. How would you start?

    Usa un lenguaje cuidadoso y sin acusaciones.

  4. How would you close a complex international meeting?

    Resume y facilita el seguimiento entre husos horarios.

EXTRA · A1

Servicios cotidianos

Reserva citas, explica peticiones y resuelve malentendidos.

  1. Good morning. How can I help you today?

    Explica qué necesitas con cortesía.

  2. Is Tuesday or Thursday better for you?

    Elige un día.

  3. Would you prefer morning or afternoon?

    Elige una parte del día.

  4. Okay, you're booked. Is there anything else?

    Confirma y da las gracias.

EXTRA · B1

Servicios cotidianos

Reserva citas, explica peticiones y resuelve malentendidos.

  1. We have no appointments at the time you requested. Would another day work?

    Ofrece una alternativa y pregunta con claridad.

  2. Your booking confirmation has a different date. What would you say?

    Describe una diferencia sin culpar a nadie.

  3. We need to reschedule because of a staff shortage. How would you respond?

    Equilibra comprensión y necesidades.

  4. The problem is resolved. What feedback would you give?

    Ofrece comentarios constructivos y respetuosos.

EXTRA · C1

Servicios cotidianos

Reserva citas, explica peticiones y resuelve malentendidos.

  1. A service has unclear cancellation conditions. How would you request clarification?

    Haz preguntas precisas antes de aceptar.

  2. The provider says the promised service cannot be delivered. What resolution would you propose?

    Negocia una solución apropiada con calma.

  3. You are helping someone who finds the process difficult. What would you improve?

    Propón un servicio inclusivo.

  4. How would you explain your final position if the dispute remains unresolved?

    Expresa tu posición con firmeza y profesionalidad.

DAY 1 · A1

Conocer a un vecino

  1. Hello! I'm Lina. What's your name?
    Hello, I'm Alex. Nice to meet you!
  2. Do you live near this street?
    Yes, I live close to the park.
  3. What do you like to do after work or school?
    I like walking and listening to music.
  4. Would you like to meet at the park on Saturday?
    Yes, Saturday afternoon sounds good.
DAY 1 · B1

Conocer a un vecino

  1. Welcome to the neighborhood! What brought you here?
    I moved here for work, and I wanted to live closer to the city.
  2. How are you finding the area so far?
    I like the quiet streets, although I'm still learning where everything is.
  3. Where do people usually meet or spend time together?
    I haven't explored much yet. Could you recommend a friendly café or community event?
  4. A few neighbors are organizing a clean-up day. Would you join?
    I'd be happy to help if we can start in the morning. What should I bring?
DAY 1 · C1

Conocer a un vecino

  1. We want new residents to feel involved. What makes a neighborhood truly welcoming?
    A welcoming neighborhood makes information accessible and invites people to participate without assuming everyone shares the same schedule or language.
  2. Some residents want more social events, but others value privacy. How could we balance both?
    We could offer optional events and maintain quieter shared spaces, so participation feels inviting rather than obligatory.
  3. Our community is discussing a shared garden. What concerns should we consider before starting?
    Although the garden could build connections, we'd need a fair maintenance plan and accessible participation for residents with limited time.
  4. Would you summarize your proposal at the residents' meeting?
    Certainly. I'd outline the expected benefits, acknowledge accessibility concerns and suggest a small trial before making a long-term commitment.
DAY 2 · A1

En un mercado

  1. Good morning! What would you like to buy?
    Good morning. I'd like two apples, please.
  2. Would you like red apples or green apples?
    Red apples, please. They look good.
  3. The apples cost three dollars. Is that okay?
    Yes, that's fine. Can I pay by card?
  4. Do you need a bag?
    No, thank you. I have my own bag.
DAY 2 · B1

En un mercado

  1. I can recommend these vegetables. What are you planning to cook?
    I'm making a simple soup, so I need vegetables that will stay fresh until tomorrow.
  2. These local tomatoes are a little more expensive. Is that a problem?
    My budget is limited, but I might choose them if they're fresher and better for the recipe.
  3. This fruit is in season. Would you like to try it?
    That sounds interesting. Could you tell me what it tastes like and how to prepare it?
  4. I accidentally charged you twice. How should we fix it?
    Could you refund the extra charge to my card? I can show you the receipt.
DAY 2 · C1

En un mercado

  1. A customer asks why locally grown produce can cost more. How would you explain the trade-off?
    Local sourcing may reduce transport distance, although total environmental impact also depends on growing methods, storage and seasonal availability.
  2. A supplier raised prices suddenly. What should a market communicate to customers?
    The market should explain the increase transparently, offer alternatives where possible and avoid implying customers have no other choice.
  3. Some shoppers want less packaging but need food to last longer. What could we test?
    We could compare reusable containers with existing packaging in a limited trial, assessing both waste reduction and spoilage.
  4. How would you respond to a complaint about inconsistent pricing?
    I'd acknowledge the confusion, check the advertised price against the receipt and explain the correction without blaming the customer.
DAY 3 · A1

La primera semana de trabajo

  1. Hi, I'm your colleague, Noor. What's your name?
    Hi, I'm Alex. It's nice to meet you.
  2. What time do you start work tomorrow?
    I start at nine in the morning.
  3. Can you help me with this box?
    Yes, I can help you after I finish this task.
  4. Would you like to take a short break?
    Yes, please. A ten-minute break would be great.
DAY 3 · B1

La primera semana de trabajo

  1. We have a busy morning. Which task would you prioritize?
    I'd finish the customer orders first because they're due before lunch, then review the stock list.
  2. A customer changed their request. What should we do?
    We should confirm the new details in writing so everyone understands the change and the delivery date.
  3. I think our team meeting is too long. What do you suggest?
    We could share updates in advance and use the meeting mainly for decisions and questions.
  4. Your supervisor asks for an update, but your work is incomplete. How do you respond?
    I've completed the main section, although I still need to check two details. I can send the final version this afternoon.
DAY 3 · C1

La primera semana de trabajo

  1. Two urgent projects compete for the same resources. How would you advise your manager?
    I'd compare their deadlines and impact, identify tasks that cannot be delayed, and recommend a sequence that makes the trade-offs explicit.
  2. A colleague challenges your proposal in a meeting. How can you respond constructively?
    That's a valid concern. My recommendation rests on the current delivery data, but I'd welcome a short test of your alternative before we commit.
  3. The team wants to automate a process that sometimes fails. What risks should it assess?
    Before deployment, we should map failure cases, assign human oversight and check whether the new process creates additional work for frontline staff.
  4. You are asked to explain a missed deadline to a client. What do you say?
    I want to acknowledge that we missed the agreed date. I'll explain the cause, provide a revised milestone and outline how we're reducing the risk of recurrence.
DAY 4 · A1

Entrevista de trabajo

  1. Welcome! Please tell me a little about yourself.
    Thank you. I'm a careful worker, and I enjoy learning new skills.
  2. Why would you like this job?
    I'd like this job because I enjoy helping people.
  3. What are you good at?
    I'm good at organizing tasks and working with a team.
  4. Do you have a question for us?
    Yes. Could you tell me about the training for new employees?
DAY 4 · B1

Entrevista de trabajo

  1. Tell me about an achievement you're proud of.
    I helped my previous team organize a busy schedule, which reduced confusion and made our handovers easier.
  2. What would you do if a customer was upset?
    I'd listen first, acknowledge the problem and explain what I could do to help without making promises I couldn't keep.
  3. Describe a skill you'd like to improve.
    I want to become more confident speaking in meetings, so I've been practicing short explanations every day.
  4. Why should we choose you for this role?
    My experience matches the main responsibilities, and I'm willing to learn the systems I haven't used before.
DAY 4 · C1

Entrevista de trabajo

  1. Tell us about a situation where your initial approach didn't work.
    I underestimated the time needed for stakeholder review. After noticing the delay, I revised the process and introduced earlier checkpoints, which improved coordination.
  2. How would you navigate a conflict between quality and an urgent deadline?
    I'd clarify the minimum acceptable standard, communicate the implications of each option and agree on a documented priority rather than quietly sacrificing quality.
  3. What kind of feedback is most valuable to you, and how have you acted on it?
    Specific feedback tied to observable outcomes helps me most. For instance, I adjusted how I summarize decisions after colleagues said my updates were too detailed.
  4. What thoughtful questions would you ask before accepting a leadership role?
    I'd ask how success will be measured, what support the team needs and how disagreements are handled before making commitments about change.
DAY 5 · A1

En clase o en la universidad

  1. Hello! What subject are you studying?
    I'm studying English and mathematics.
  2. When is your next class?
    My next class is on Tuesday at ten o'clock.
  3. Do you understand the homework?
    I understand the first question, but I need help with the second one.
  4. Would you like to study together tomorrow?
    Yes, that would be helpful. Can we meet at the library?
DAY 5 · B1

En clase o en la universidad

  1. We're preparing a group presentation. What topic would you suggest?
    I'd suggest renewable energy in our community because we can find local examples and reliable sources.
  2. One of our sources gives a different answer. What should we check?
    We should compare the author's evidence and publication date before deciding which explanation is more reliable.
  3. A classmate hasn't contributed yet. How would you handle it?
    I'd check whether they're having difficulties and agree on a clear task rather than assume they're uninterested.
  4. Your tutor asks what you've learned from the project. What do you say?
    I learned to compare sources more carefully and explain conclusions in simpler language for the audience.
DAY 5 · C1

En clase o en la universidad

  1. Two studies reach different conclusions. How would you evaluate their evidence?
    I'd examine their sampling methods, definitions and limitations before deciding whether the apparent disagreement reflects different populations or genuinely conflicting findings.
  2. How would you challenge a claim respectfully during a seminar?
    The claim is interesting, but I'm not sure the evidence supports that broad a conclusion. Could we distinguish the observed association from a causal effect?
  3. Your group needs to synthesize multiple perspectives. What approach would you take?
    I'd identify points of agreement, describe the strongest disagreements fairly and show how each perspective affects our recommendation.
  4. You have two minutes to explain the significance of your research. What is your summary?
    Our findings suggest a practical benefit under specific conditions, although the limited sample means we should test the idea further before recommending broad adoption.
DAY 6 · A1

Viajes y direcciones

  1. Excuse me! Where would you like to go?
    I would like to go to the train station, please.
  2. Do you want to walk or take the bus?
    I'd like to take the bus, please.
  3. The bus leaves at eight thirty. Is that okay?
    Yes, that time is good for me.
  4. Do you need any more information?
    Yes, please. Where can I buy a ticket?
DAY 6 · B1

Viajes y direcciones

  1. You missed the last train. How would you ask about other options?
    Could you tell me whether there's a bus tonight or an early train tomorrow? I need to arrive before noon.
  2. The next route takes longer but costs less. Which would you choose?
    I'd choose the cheaper route because I have enough time, although I'd check where I need to change buses.
  3. Your travel plans have changed. How would you explain that to your host?
    My train was delayed, so I expect to arrive around seven. I'll send another message if the time changes.
  4. You receive unclear directions. What do you ask?
    Could you clarify whether I turn left after the bridge or at the first traffic light?
DAY 6 · C1

Viajes y direcciones

  1. A transit strike affects your itinerary. What factors guide your decision?
    I'd prioritize safety and reliable connections, then compare the cost of rescheduling with the risk of missing my commitments.
  2. A travel agent suggests a complicated route. How would you negotiate alternatives?
    I appreciate the suggestion, but I'd prefer fewer transfers even if the fare is slightly higher. Could you compare two options with their cancellation conditions?
  3. A passenger is frustrated by a delay. How could staff communicate responsibly?
    Staff should give the most reliable estimate available, acknowledge uncertainty and explain what assistance is actually possible rather than promise an exact departure time.
  4. What changes would make public transport easier for newcomers to navigate?
    Multilingual signage, consistent live information and clear step-free route guidance would remove barriers, particularly for people unfamiliar with local systems.
DAY 7 · A1

Llamadas y videollamadas

  1. Hello, this is the community center. How can I help?
    Hello. I have a question about the English class.
  2. Sorry, I didn't hear you. Can you say that again?
    Of course. I'm calling about the English class.
  3. The class starts at five. Can you join us?
    Yes, I can join at five.
  4. Is there anything else you need?
    No, thank you. Have a good day.
DAY 7 · B1

Llamadas y videollamadas

  1. Thanks for joining. Can you hear everyone clearly?
    I can hear most people, but your microphone is a little quiet. Could you speak closer to it?
  2. We need to change next week's meeting. What time works for you?
    Wednesday afternoon works for me, although I have another appointment until two.
  3. I may have misunderstood the instructions. Could you summarize them?
    Just to confirm, I'll prepare the first draft, and you'll review it before Friday. Is that correct?
  4. Before we end, what are the next steps?
    I'll send the notes today, and we'll meet again after everyone has reviewed the document.
DAY 7 · C1

Llamadas y videollamadas

  1. Our remote team keeps talking over one another. How would you improve the discussion?
    I'd suggest a structured speaking order, concise summaries and an option to contribute in writing, especially for participants facing connectivity issues.
  2. Someone's connection drops during an important decision. What should the group do?
    We should avoid treating silence as agreement. I'd document the proposed decision and give the absent participant a fair opportunity to respond.
  3. You need to clarify a sensitive misunderstanding remotely. How would you start?
    I may have interpreted your comment differently from what you intended. Could we revisit the context before drawing conclusions?
  4. How would you close a complex international meeting?
    I'd recap decisions, owners and open questions, then send a written summary with an accessible channel for anyone who needs clarification.
EXTRA · A1

Servicios cotidianos

  1. Good morning. How can I help you today?
    Hello. I'd like to make an appointment, please.
  2. Is Tuesday or Thursday better for you?
    Thursday is better for me, please.
  3. Would you prefer morning or afternoon?
    The morning is good for me.
  4. Okay, you're booked. Is there anything else?
    No, thank you. See you on Thursday.
EXTRA · B1

Servicios cotidianos

  1. We have no appointments at the time you requested. Would another day work?
    I could come on Friday afternoon if there are any places available. Could you check?
  2. Your booking confirmation has a different date. What would you say?
    I think there may be a mistake: my original confirmation says Thursday, but this message says Friday. Could you check it?
  3. We need to reschedule because of a staff shortage. How would you respond?
    I understand things happen, but I need the service this week. Is there another available staff member?
  4. The problem is resolved. What feedback would you give?
    Thanks for finding another appointment. I appreciate the update, and next time an earlier message would be helpful.
EXTRA · C1

Servicios cotidianos

  1. A service has unclear cancellation conditions. How would you request clarification?
    Before confirming, I'd like to understand the notice period, possible fees and whether exceptions apply in cases beyond the customer's control.
  2. The provider says the promised service cannot be delivered. What resolution would you propose?
    Given that the original terms can no longer be met, I'd suggest either a comparable alternative at no additional cost or a clear refund process.
  3. You are helping someone who finds the process difficult. What would you improve?
    I'd simplify the instructions, offer a written alternative to phone-only support and ensure the person can ask for clarification without penalty.
  4. How would you explain your final position if the dispute remains unresolved?
    I appreciate the time you've taken, but the proposed resolution doesn't address the original agreement. Could we escalate the case and confirm the next steps in writing?